Frequently Asked Questions

Doc.Choc here,

I’ve put together a list of the most common questions we get below for you. If there’s anything you’re unsure about, you can always reach me through the contact page whenever my hands aren’t covered in chocolate.

About Kenyak

  • Kenyak is based in Hobart, Tasmania, Australia. You can read more about us here

  • You can stay informed by subscribing to our mailing list.

  • Yes. Rumours of a fan club with some rather wild special privileges are true.

    If you have to ask, chances are you haven’t delighted in enough treats from us yet. We’ll let you know when you have.


  • We don’t have a store (just yet), but occasionally pop our heads up to offer tasty treats.

    Join our mailing list to on our homepage to stay in the loop.

Ordering and Availability

  • Yes. All Kenyak chocolates are available to purchase online through our store here.

  • We aim to restock our core range of products within three weeks if they sell out. During Peak Production Times, this might take longer.

    If something you love is sold out you can join the waitlist on the product page, or email us directly through the contact page to get an ETA.

  • Core products are available year-round, while seasonal collections such as Easter are available for a limited time.

Shipping and Local Delivery

  • We ship worldwide using Australia Post. A $50 shipping deposit is charged at checkout. Once your order has been packed, we’ll email you a separate invoice for any remaining shipping cost based on the parcel’s final weight and destination. Duties and taxes are calculated through Zonos where applicable, and your order will be dispatched once the shipping balance has been paid.

    If you address isn’t available, please email us direct by clicking here so we can add it to our options.

    Which products travel best?
    We'll happily send any of our chocolates anywhere in the world. For the smoothest journey, we recommend our Chocolate-Covered Honeycomb and Chocolate Bars, as they're wonderfully robust travellers. Our filled chocolates are a little more delicate and, despite being packed with great care, can occasionally pick up a few bumps along the way.

  • We offer local delivery within the Hobart area every Monday.

    • Delivery is free for orders over $50 in suburbs close to the CBD. Orders under $50 incur a $15 delivery fee.

    • For suburbs further from the CBD, a flat $15 delivery fee applies.

  • Yes. Kenyak ships chocolates Australia-wide from Tasmania, including all major cities and regional areas.

  • We dispatch all online orders every Monday via Express Post.

    Standard delivery times from dispatch are

    • 1 Business Day for Metro

    • 2 to 3 Business Day’s for Regional

  • We ship all orders express by default.

  • We regularly monitor the forecast throughout warmer months.

    At times we may pause shipping until a cooler window arrives. You will see black alert banner at the top of our website, and receive a personal message from Doc.Choc after ordering if this is the case.

  • We wrap all online orders in insulated bubblewrap and carefully pack them into thick cardboard boxes.

    During the warmer months, we include complimentary icepacks on all orders.

    We wrap your goodies up tight like a newborn; once they leave us, they’re out of our control. Kenyak is not responsible for damage or delays incurred during transit, or by third party couriers. But if something goes astray, we will do our best to find a solution for you.

  • Absolutely. Kenyak chocolates are popular gifts and can be sent directly to recipients Australia-wide.

    You can find a pick of our favourites here.

Storing Chocolate

  • If you miraculously don’t eat them all at once, keep them in the kitchen cupboard. Just not the spice one. If it get’s hot, put the whole box in the fridge. Crazy, we know. Leave it on the bench for an hour before diving back in

  • Our treats are handmade wth short best befores. Eat them, don’t hoard them!

    Each product has an individual best before label. Our Chocolate boxes have an 8 week shelf life.

Products

  • Our Chocolate boxes are available in 11 or 23 pieces. Each box contains a mix of flavours in pairs, with one special treat for savouring. Or fighting over. Whichever comes first.

  • Yes. All Kenyak chocolates are handmade in small batches in Tasmania using high-quality ingredients.

  • We work exclusively with Felchlin Chocolate from Switzerland which is an exceptionally high quality product.

    We’re focused on flavour, craftsmanship, and distinctive design.

    You can read a little more here.

  • Yes. Kenyak chocolates are proudly made in Tasmania, Australia.

Ingredients

  • Some Kenyak chocolates are gluten-free. Please refer to individual product descriptions for specific dietary information.

  • Yes. Availability varies by product and season. Please check individual product pages for ingredient details.

  • Our chocolates are produced in a small kitchen with common allergens.

    Always review product descriptions before purchasing.

    If you are cautious around a particular allergen or would like a full ingredient list of all our products, please get in touch by the contact page.